Custom pieces are made-to-order and require an extended lead time to allow for time manufacturing and shipping. When ordering a custom piece, please reference the lead time mentioned on the product page, or contact BOTANIK email@example.com for more information. Please ensure that all lead times meets your required timeline before purchasing. Payment for custom orders must be made in-full prior to order processing. Once processed, custom orders may not be cancelled or returned.
You may cancel an order with BOTANIK as long as it has not yet been processed, which is indicated by the status "Awaiting Fulfillment." When an order status is changed to "Awaiting Shipment," the order is in the final stages of processing and packaging, and BOTANIK will be unable to cancel the order.
Custom orders may not be canceled once they have been confirmed with the manufacturer, generally indicated by the status "Awaiting Shipment."
BOTANIK strives to provide our customers with immediate shipping, whenever possible. To ensure prompt delivery, many items will ship directly from the manufacturer, so shipping times will vary. With the exception of LTL freight and custom orders, most in-stock, warehouse items will process and ship within 1-5 business days, with the approximate transit time being an additional 3-5 business days after shipment. Whenever possible, shipping estimations are noted on the item's product page.
BOTANIK ships all items to the lower 48 U.S. states. With a shipping quote request we can ship most items to Hawaii, Alaska, Puerto Rico and Canada. International orders are handled on a case-by-case basis. In most cases, shipping to Canada may be accommodated with an additional fee for shipping and taxes/customs. If you are an international customer and would like to place an order with BOTANIK, please use the QUOTE button or contact us directly for a custom quote using email at firstname.lastname@example.org
BOTANIK will ship items that are eligible via USPS, FedEx, or UPS, with tracking information. Some items ship Truck Freight (see below)
If you are placing an order for an oversized and/or heavy item(s), your order will likely ship via LTL freight. Freight shipment companies will vary according to the supplier. Basic freight services include economy shipping to the address provided at checkout. If additional services are required, such as a lift gate or inside (white glove) delivery, please make note of that in the order comments section at checkout, and we will contact you to arrange those services. Additional fees may apply.
Please provide an accurate phone number and address at checkout - you will be contacted by the freight carrier to schedule an appointment for delivery. If the freight carrier is unable to make contact with you to schedule the delivery in a timely manner, you will be responsible for paying the expense of any additional storage fees that occur, prior to receiving your item. Should you refuse to cover additional costs incurred, you will forfeit your right to the merchandise purchased, along with any monies paid towards the purchase and delivery of said item.
All freight shipments must be opened and inspected by you within 24 hours of receiving the delivery.
BOTANIK makes every effort to provide timely and accurate shipping status and tracking information on all purchases, to include freight shipments. However, our ability to provide this information is dependent on the supplier. All customers will receive an email notification of shipment, to include tracking (as available) when an item ships. Please ensure that you provide an accurate email address and phone number at checkout.
If you are a registered member of BOTANIK's site, you may check on the status of your shipment at any time by clicking on "My Account," and navigating to the "View Order Status," and "View Order Details" sections. We make periodic updates on the status of a shipment which may be viewed there.
If you have any questions concerning the location of an order you have placed, please contact us at email@example.com.
BOTANIK is proud to offer our customers a unique selection of items, designed to enhance your outdoor lifestyle, at affordable prices. While we would love to provide flexible options for every purchase, we must adhere to the return policies set by our many suppliers. (Should suppliers change their return policy without notifying BOTANIK, we are still bound by their most current terms and agreements.)
Prior to completing your purchase, please carefully read the information on each product page, to ensure you understand the return conditions and policies of each item. If there is no return information listed, please contact BOTANIK to inquire about the policy for a particular item at firstname.lastname@example.org.
BOTANIK must approve all return requests, regardless of the terms stated for each item. If you would like to process a return, please email us at email@example.com , and include your order number and reason for return. Once your request has been received and approved, BOTANIK we will issue you return authorization. (Note: We are unable to process unauthorized returns.) All returns are at the sole discretion of BOTANIK.
Specialty Items: We will provide special instructions for returns on furniture, oversized items, and other products shipped via a delivery service. Please contact our Customer Care for details.
We regret that we are unable to process returns on items that are not in their original packaging. Additionally, BOTANIK is unable to process a return for items that are identified as either on "Clearance" or "Sale," or items that are listed as "Final Sale." This policy also applies to items which are identified as "non-returnable" or "ineligible for return" on their product page.
All eligible products must be returned to BOTANIK within 14 days of delivery. Any items received after the 14-day return period will not be processed for return and will be returned to sender. Additional shipping charges may apply. BOTANIK attempts to process all returns within one (1) week of receipt.
BOTANIK recommends that you use a trackable shipping service to return your shipment to us. We do not guarantee that we will receive your returned item. BOTANIK does not cover the costs associated with returning an item to us or the supplier.
Returns and exchanges may be subject to a restocking fee, pursuant to the supplier's policy. BOTANIK attempts to list these policy exceptions, as applicable, on the product page for each item, however, we are not liable or responsible for changes in the stated exceptions or the absence of a policy. If you have questions about the return conditions of a specific item, please contact BOTANIK prior to purchasing. All LEDGE LOUNGER products have a 15% restocking fee applied to any returns.
Refunds + Credits
The decision to issue either a refund or a credit is at the sole discretion of BOTANIK. If approved for a refund, it will be automatically applied to your credit card or original method of payment. If approved for a credit, a credit will be issued to your BOTANIK customer account for use with future purchases. BOTANIK will process all refunds and/or credits once the returned items have been received by our warehouse, and they are deemed to be in suitable (undamaged and unused) condition.
Refunds and credits are provided with consideration to the original outbound shipping costs, and any applicable restocking fees. Customers will be responsible for the original outbound shipping costs, even if the cost was included in the product price (i.e. "Free Shipping," or subsidized shipping costs that have been included in the retail price, and may or may not be identified on the product page.)
In the unlikely event that your shipment arrives damaged, please contact us at firstname.lastname@example.org within 24 hours of receiving the order. Do not discard the damaged item or the original packaging. Be prepared to submit photos to BOTANIK customer service of both the packaging, and the damage to the items. For insurance purposes, we will be unable to process any claims for damaged shipments that do not have accompanying photographs.
All freight shipments must be opened and inspected by you within 24 hours of receiving the delivery. Any delays in opening and inspecting the items will prevent us from being able to provide a freight claim and will likely forfeit your right to be reimbursed for damages that occurred during shipping. BOTANIK will not be responsible for items that were damaged in shipping and not reported within the specified time frame.
Errors and/or Defective Items
If you have received an item in error, or if the quality of the item you ordered is not up to the manufacturer’s standards, please contact us at email@example.com within 5 days of receiving your order.