Many items will ship directly from the manufacturer, so shipping times will vary. Most in-stock, warehoused items will process and ship within 1-5 business days, with transit time adding an additional 3-5 business days to your delivery. If expedited shipping or special arrangements are desired, please contact customer service by phone or online chat with a helpful agent.
We ship items to 48 U.S. states(lower 48). We can ship most items to Hawaii, Alaska, Puerto Rico and Canada and can provide a quote for any additional freight costs. If you are an international customer and would like to place an order with BOTANIK, please use the QUOTE feature or contact us directly for a quote at [email protected]
If you are placing an order for an oversized and/or heavy item(s), your order will likely ship via LTL freight. Freight shipment companies will vary. Basic freight services include economy shipping to the address provided at checkout. If additional services are required, such as a lift gate or inside (white glove) delivery, please make note of that in the order comments section at checkout, and we will contact you to arrange those services. Additional fees may apply.
Please provide an accurate phone number and address at checkout - you will be contacted by the freight carrier to schedule an appointment for delivery. If the freight carrier is unable to make contact with you to schedule the delivery in a timely manner, you will be responsible for expenses of any additional storage fees that occur, prior to receiving your item. Should you refuse to cover additional costs incurred, you will forfeit your right to the merchandise purchased, along with any monies paid towards the purchase and delivery of said item.
All freight shipments must be opened and inspected by you within 24 hours of receiving the delivery.
BOTANIK makes every effort to provide timely and accurate shipping status and tracking information on all purchases. We provide an email notification of shipment, to include tracking (as available) when an item ships. Please ensure that you provide an accurate email address and phone number at checkout.
If you are a registered member of BOTANIK's site, you may check on the status of your shipment at any time by clicking on "My Account," and navigating to the "View Order Status," and "View Order Details" sections. We make periodic updates on the status of a shipment for your reference.
If you have any questions concerning the location of an order you have placed, please contact us at [email protected].
BOTANIK is proud to offer our customers a unique selection of items, designed to enhance your outdoor lifestyle, at affordable prices. If not shipped from our warehouse, we adhere to the return policies set by our suppliers.
Not every item on our site is eligible for return. To inquire about the return eligibility of your item, please email us at [email protected] Please note, we do not accept returns on the following:
- Discounted or Sale items
- Assembled products
- Custom / made-to-order items
- Used items, including items without their original packaging
- Altered items (repainted, refinished, cut, etc.)
- International orders, to include orders outside of the contiguous US
Prior to completing your purchase, please carefully read the information in this policy and on each product page to ensure you understand the return conditions and policies of each item.
BOTANIK must approve all return requests, regardless of the terms stated for each item. If you would like to process a return, please use the return function on your order form or email us at [email protected]. Include your order number and reason for return. Once your request has been received and approved, BOTANIK will issue you return authorization.
Specialty Items: We will provide special instructions for returns on furniture/oversized items.
We regret that we are unable to process returns on items that are not in their original packaging.
Items ordered from SLIDE have a no return policy once ordered.
All eligible products must be returned to BOTANIK within 14 days of delivery. Any items received after the 14-day return period will not be processed for return and will be returned to sender. Additional shipping charges apply. BOTANIK attempts to process all returns within one (1) week of receipt.
BOTANIK can assist with and recommends that you use a trackable shipping service to return your shipment to us and in some cases directly to the manufacturer. BOTANIK does not cover the costs associated with returning an item to us or the supplier but we can facilitate with arrangements of the return shipment and often arrange pickup from your home or business.
Returns and exchanges may be subject to a restocking fee, pursuant to our supplier's policy. BOTANIK attempts to list these policies, as applicable, on the product page for each item, however, we are not liable or responsible for changes in the stated exceptions or the absence of a policy. If you have questions about the return conditions of a specific item, please contact BOTANIK prior to purchasing. If you have purchased an item with "FREE SHIPPING", the original "actual" shipping costs will be deducted from all refunds.
LEDGE LOUNGER & TENJAM PRODUCTS - If you are not 100% happy with your purchase from Ledge Lounger, you can return the product(s) for a full refund less shipping costs and a restocking fee of 15% within 30 days of purchase
REFUNDS & CREDITS
If approved by BOTANIK for a refund, it will be automatically applied to your original method of payment. If approved for a store credit, it will be issued to your BOTANIK customer account for use with future purchases. BOTANIK will process all refunds and/or credits once the returned items have been received by our warehouse, and they are deemed to be in suitable (undamaged and unused) condition.
Refunds and credits are provided with consideration to the original outbound shipping costs, and any applicable restocking fees. Customers will be responsible for the original outbound shipping costs, even if the cost was included in the product price (i.e. "Free Shipping," or subsidized shipping costs that have been included in the retail price, and may or may not be identified on the product page.)
In the unlikely event that your shipment arrives damaged, please contact us at [email protected] within 24 hours of receiving the order. Do not discard the damaged item or the original packaging. Be prepared to submit photos to BOTANIK customer service of both the packaging, and the damage to the items. For insurance purposes, we will be unable to process any claims for damaged shipments that do not have accompanying photographs.
All freight shipments must be opened and inspected by you within 24 hours of receiving the delivery. Any delays in opening and inspecting the items will prevent us from being able to provide a freight claim and will likely forfeit your right to be reimbursed for damages that occurred during shipping. BOTANIK will not be responsible for items that were damaged in shipping and not reported within the specified time frame.
Errors and/or Defective Items
If you have received an item in error, or if the quality of the item you ordered is not up to the manufacturer’s standards, please contact us at [email protected] within 5 days of receiving your order.
Custom pieces are made-to-order and require an extended lead time to allow for time manufacturing and shipping. When ordering a custom piece, please reference the lead time mentioned on the product page, or contact BOTANIK [email protected] for more information. Please ensure that all lead times meets your required timeline before purchasing. Payment for custom orders must be made in-full prior to order processing. Once processed, custom orders may not be cancelled or returned.
You may cancel an order with BOTANIK as long as it has not yet been processed, which is indicated by the status "Awaiting Fulfillment." When an order status is changed to "Processing/Fabricating" the order is in the stage of fabrication and BOTANIK will be unable to cancel the order without financial implications.
Custom orders may not be canceled once they have been confirmed with the manufacturer, generally indicated by the order status "Processing/Fabricating"