SHIPPING POLICIES
Shipping Timeline
Shipping times vary per product and may depend on finish selection or seasonal demands and are noted on many product pages. Most in-stock items will process and ship within 2-10 business days, with transit time adding an additional 3-7 business days depending on your US location or if an appointment is required for delivery. If expedited shipping or special arrangements are desired, please contact customer service by phone or online chat.
Shipping Locations
Our default online checkout will accept orders and ship to the lower 48 U.S. states. We can ship most items to Hawaii, Alaska, Puerto Rico, the Caribbean and Canada and will provide a quote for any additional freight costs. We often ship items to US freight forwarders for project delivery. If you are an international customer, please use our online QUOTE feature or contact us directly at orders@shopbotanik.com
Freight Shipments
If you are placing an order for an oversized and/or heavy item(s), your order will likely ship via LTL freight carriers. Basic freight services include economy shipping to the address provided at checkout. If additional services are required, such as a lift gate or inside (white glove) delivery, please make note of that in the order comments section at checkout, and we will contact you to arrange those services. Additional fees may apply.
Please provide an accurate phone number and address at checkout - you will be contacted by the freight carrier to schedule an appointment for delivery. If the freight carrier is unable to make contact with you to schedule the delivery in a timely manner, you will be responsible for expenses of any additional storage fees that occur, prior to receiving your item. Should you refuse to cover additional costs incurred, you will forfeit your right to the merchandise purchased, along with any monies paid towards the purchase and delivery of said item.
All freight shipments must be opened and inspected by you within 24 hours of receiving the delivery.
Tracking
BOTANIK makes every effort to provide timely and accurate shipping status and tracking information on all purchases. We provide an email notification of shipment, to include tracking when an item ships.
If you are a registered member of BOTANIK's site, you may check on the status of your shipment at any time by clicking on "My Account," and navigating to the "View Order Status," and "View Order Details" sections.
If you have any questions concerning the location of an order you have placed, please contact us at orders@shopbotanik.com.